FAQ

Common questions.

If something is not covered here, email hello@novastudio-design.com. We respond within one business day.

Yes. All work is delivered digitally. Calls available in Italian and English. Clients across the EU and internationally.
Sprint covers screens and visual design only. Standard includes wireframing and a research phase. If unsure, contact us — we will tell you directly.
Yes. Partial redesigns are scoped case by case. A UX Audit is often the right starting point.
Each revision round collects all feedback at once, then implements it together. Multiple rounds of single-comment feedback slow projects and produce inconsistent results.
We design. We produce complete, buildable Figma files. We can recommend trusted development teams who work from our handoffs.
Figma source file, SVG icon exports, PNG asset exports, CSS/JSON design token exports, and a PDF specification reference.
Send us a short description of your product and your main challenge. We reply with an honest assessment within one business day.
No. All listed prices exclude Italian IVA (22%). EU VAT reverse charge applies where applicable.
If we have not started work, a full refund is available within 7 days. Partial refunds are available where deliverables have not been completed. No refunds are issued for completed and delivered work. Full details on the Refund Policy page.
Yes. We sign standard NDAs on request. Email hello@novastudio-design.com with the NDA and we will return a signed copy within one business day.
Via Figma invite to your email. You will have view and inspect access. For Studio projects, full edit access is included in the handoff.
Yes. All work can be conducted in Italian. Most design documentation is produced in English by default as this is standard practice in the product design field.

Still have questions?

Email us directly at hello@novastudio-design.com. We reply within one business day, always.

Email the studio → Contact form